This privacy policy explains how Gas Tech Plumbers Ltd (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d), Company No. 12316609, registered at 89 Casterton Avenue, Burnley, BB10 2PB, collects and uses your personal data when you use our website or request our services.
1. What information we collect
When you fill in our quote form or contact us, we collect: your name, email address, phone number, the service you\u2019re interested in, your area / postcode, and any details you choose to share in the message field. We do not collect payment details on this website.
2. How we use your information
We use your information solely to:
- respond to your enquiry and provide a free quote;
- arrange and carry out the work you request;
- send you appointment reminders and aftercare information by phone, SMS or email;
- comply with our legal obligations (Gas Safe paperwork, Building Regulations notifications, accounting records).
We never sell or share your details with third parties for marketing purposes.
3. Lawful basis
We process your personal data on the basis of (a) your consent (when you submit our form), (b) the performance of a contract for services, and (c) our legitimate interest in running our business and servicing our customers, in line with the UK GDPR.
4. How long we keep it
Quote enquiries that don\u2019t result in a job are kept for up to 24 months. Customer records relating to completed work are kept for 7 years for accounting, warranty and Gas Safety record-keeping purposes.
5. Cookies and analytics
This website uses minimal essential cookies to keep the site functioning. We may use privacy-friendly analytics to count visitors and understand which pages are most useful \u2014 no personal information is collected through analytics.
6. Your rights
Under UK GDPR you have the right to: access a copy of your data, ask us to correct or delete it, object to processing, and lodge a complaint with the Information Commissioner\u2019s Office (ico.org.uk).
7. Contact us
For any privacy-related questions, email [email protected] or call 01282 914 044.
See also our Terms of Service.