Trustpilot 
“Fantastic service! Arrived the same day, diagnosed the problem quickly, and had everything sorted in no time. Couldn't ask for better.”
J. Robinson
Burnley, Lancashire
Customer reviews
4.8★ rated by Lancashire homeowners.
Read what 176+ customers across Burnley, Blackburn, Preston and the wider Lancashire area say about our Gas Safe boiler installs, same-day repairs and 24/7 emergency cover.
Gas Safe registered
Verified on every job
Established 2019
Lancashire's trusted team
12-month workmanship warranty
On every install
How we collect reviews
Honest, un-moderated, never bought.
Every review on this page comes from a verified Google account left by a real customer who paid for a job we completed. We pull these live from our Google Business Profile every 24 hours — what you read here is exactly what's on Google right now. We don't edit, hide, filter or curate. If a 3-star review came in this morning, you'll see it on the page tomorrow alongside the 5-stars.
We do not offer discounts, freebies or prize draws in exchange for a review — that would breach Google's policy and risk our Business Profile being penalised. We just ask every customer, at the end of every job, the same simple thing: “If you're happy with the work, a 30-second Google review genuinely helps us — and helps your neighbours find a Gas Safe engineer they can trust.” Most do. Some don't. Both are fine.
If a job hasn't gone as it should — late arrival, missed callback, a return visit needed — we want to know before you reach for the keyboard. Call the office on 01282 914 044 and we'll put it right. We'd rather lose an hour of profit than gain a one-star review, and we'll always rather hear the criticism from you than read it after.
What our customers say
Real reviews from real Lancashire homes — collected from Google and direct customer feedback.
“Boiler installation was smooth from start to finish. Clean, efficient, and very professional. Highly recommended!”
M. Khan
Blackburn, Lancashire
“Excellent workmanship. They replaced my old system with zero hassle and left the place spotless. Truly reliable team.”
S. Lever
Preston, Lancashire
“Came out at 9pm on a Sunday when our heating packed in. Friendly, fair price, fixed it on the spot.”
D. Walmsley
Clitheroe, Lancashire
“Beat three other quotes and fitted our new Worcester within a week. Tidy job and great communication.”
A. Brown
Accrington, Lancashire
“Properly explained everything, no jargon. Honest pricing and the new combi has cut our gas bill noticeably.”
L. Hartley
Nelson, Lancashire
Themes from our reviews
What customers compliment us on, in their own words.
After hundreds of reviews, certain themes keep coming up. Here's an honest read of what our customers value most about working with Gas Tech — pulled directly from the patterns we see in our Google reviews across Burnley, Blackburn, Preston and the wider Lancashire area.
Punctuality & communication
The single most-mentioned compliment in our reviews is showing up when we said we would. We give a 2-hour arrival window (not "between 8am and 6pm"), call when we're 30 minutes away, and message on the morning of the job to confirm. If we're ever delayed — which does happen on emergency call-outs — we ring you to let you know, not the other way round.
Tidiness & respect for the home
Dust sheets, shoe covers, hoover before we leave, kitchen put back exactly how we found it. Sounds basic, but it's why customers keep mentioning it — because most companies don't bother. We work in your home; we treat it like ours. There's a reason “tidy” and “clean” appear in over a third of our Google reviews.
Transparent, fixed pricing
Quotes are fixed, written, itemised and emailed. No "from £" language, no surprise extras after the job, no daily-rate creep. If we discover something genuinely outside the scope (rare — solid stone walls, asbestos sleeves, blocked main drains) we stop, explain it, get your sign-off in writing before doing anything that affects the price.
Technical expertise
Our engineers diagnose properly. F22 lockout? We'll check expansion vessel pre-charge, system pressure and the auto air vent before throwing a new PCB at it. Boiler kettling? We measure flow rate and inhibitor concentration. Customers notice the difference between a real diagnosis and a guess-and-replace approach — and they tell us so in their reviews.
No upselling, no pressure
We'll tell you what your boiler needs. We won't tell you to replace it if it doesn't. Plenty of our reviews mention us recommending a £180 repair when another company quoted a £3,000 new boiler. That's the right thing to do — and customers remember.
After-care & warranty support
A 12-month workmanship warranty on every job and up to 12-year manufacturer warranties on Worcester Bosch installs — registered for you, by us, at no extra charge. If something goes wrong in years 2, 5 or 10, the same engineer who fitted it is the one who comes back. Many of our 5-star reviews are written years after the original install.
Had work done by us recently?
A 30-second Google review genuinely helps us — and helps your neighbours find a Gas Safe engineer they can trust.
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